Frequently Asked Questions
-
Manufacturing and customisation
View all- Manufacturing process
- How long will manufacturing take?
- Every item is unique
- Who is manufacturing my order?
- What can I customise?
- Are all your products Australian made?
-
Deliveries and orders
View all- Delivery area and cost
- Special delivery conditions
- What delivery methods do you use?
- When will my order be shipped?
- When is shipping charged?
- I have not received a confirmation email or delivery information after completing my order
-
Products
View all- Availability of a product
- Product warranty
- Do products arrive assembled?
- What's the true colour of a product?
- Material samples and store credit
-
Returns, incidents, and refunds
View all- Change of mind request
- Cancel my order
- Can I return my order?
- My order has arrived damaged. What do I do?
- Are returns free?
-
-