Once you have made your order, you only have a limited time to submit a change of mind request. As all our items are custom and made to order, we will only accept change of mind requests before items enter the manufacturing stage. This normally occurs next business day.

All change of mind requests submitted before manufacturing begins will be accepted and deposits (including any prepaid shipping) fully refunded.

Submit a change of mind request by contacting us directly.

We can only cancel your order before it’s been shipped. All order cancellation requests made during the manufacturing stage will be accepted.

Please note, that as all our items are custom and made to order, cancelling an order during the manufacturing stage will result in the loss of your deposit to cover manufacturing costs. We will refund any prepaid shipping costs.

See the full made to order cancellation policy.

Cancelling an order

You can easily cancel an order through our order management portal.

1. Log into your account and select the relevant order, or navigate to your order confirmation email and click "View your order"
2. On the order page, inside the box titled "Manage order details", click "Manage Order"
3. Click "Cancel order" and you will receive an email that will guide you on how to confirm the order cancellation

Please note that the automatically generated email will come from support@hypehound.io, our deposits service provider.

You can also submit an order cancellation by contacting us directly.

As all our items are custom and made to order, we do not accept returns due to a change of mind once an order has been shipped.

Returns are available under our product warranty and in accordance with Australian Consumer Law. This includes guarantees for manufacturing defects, acceptable quality, fit for purpose, and matching description.

Submit a return request by contacting us directly.

If you receive your order and find a product to be damaged, please contact us directly.

In each case there may be different options to solve the issue. This may include a repair, a replacement part or product, compensation, store credit, or a return of the product. We will work with you to find the best outcome.

IMPORTANT: To process this type of claim, we will require photographic evidence to support your claim.

Returns are free if the product is found to have a problem.

Under Australian Consumer Law consumers are responsible for returning products that can be posted or easily returned. Variat is responsible for paying for the shipping costs or collecting faulty products that are large, heavy or hard to remove.

If Variat confirms that the product does have a problem, we will reimburse the consumer for any reasonable return costs they have already paid.

If Variat finds that the product does not have a problem, the consumer may have to pay the collection and inspection costs. We will issue a reasonable estimate of these costs before collecting the product.